Return & Exchange

Return & Exchange

"You may initiate a Return or Exchange within 7 days of your purchase. If, at the time of delivery, your product is damaged, defective, incorrect, or incomplete, kindly submit a return request via WhatsApp at 03356520898. Please ensure that the return is made within 7 days of purchase, and we will promptly process a refund or exchange within a week of receiving the returned goods.

Valid reasons for returning an item include:
- The delivered product is damaged (physically destroyed or broken) or defective (e.g., unable to switch on).
- The delivered product is incomplete (missing items and/or accessories).
- The delivered product is incorrect (wrong size/colour or expired).

Please note that change of mind is not applicable for return and refund.

Conditions for Returns:
- The product must be unused, unworn, unwashed, and without any flaws. For fashion products, trying on the item to check for fit is acceptable but still considered unworn.
- The product must include the original tags, user manuals, warranty cards, freebies, invoice, and accessories.
- The product must be returned in the original, undamaged manufacturer's packaging/box. Do not apply tape or stickers directly on the manufacturer's packaging/box.
- In case of a product fault, the item will be exchanged at no additional cost. For cash refunds, delivery charges will be deducted, and the remaining amount will be refunded.

Include the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in the return process. Failure to meet the specified requirements may lead to the rejection of a refund request.

For assistance, contact us via phone or message at +923356520898 or email us at to register your complaint.

Exchange availability depends on current stock levels. Items must be unused, in proper packing, and in saleable condition for an exchange to be accepted.

To return the item(s), follow the procedure below:
1. Take a picture of the defective part of the item.
2. Pack the item back in the original packaging.

Visit your local courier to send us the package."